REFUND POLICY

All sales are final. Because our costumes are seasonal and made to order through our suppliers, we do not accept returns or exchanges for change of mind, incorrect sizing, or fit.

Damaged or defective items. If your item arrives damaged or defective, contact us within 14 days of delivery at hallownlux@gmail.com with your order number and clear photos of the damage. We’ll review and, where the claim is verified, provide a replacement or refund.

Wrong item received. If you receive an item you didn’t order, contact us within 14 days and we’ll make it right at no cost to you.

Shipping times. Orders ship from overseas suppliers and typically arrive within 2–4 weeks. Delivery delays are not grounds for return once an order has shipped.

Refunds, where approved, are issued to the original payment method within 5–10 business days.

Please check the measurements listed on each product page before ordering.